Customer Service plays a critical role in ensuring your end user experience and the success of our solution implementation. EZ Comm helps you support your customers and offer you tier 1 customer service services. You can ensure a maximum level of support to your end-users with EZ Comm's Customer Service services. Our customer service representatives using our in-house developed customer service Interface (CSI) application. Through the CSI, they can manage and view calling account activity as well as access Call Detail Records (CDRs), billing and balance information, transaction logs, calling plans, technical information and the function to recharge accounts.